Code of Ethics & Standards of Conduct

At Homecare Providers, Inc., our mission is to deliver compassionate, high-quality, ethical care that enables patients to remain safe, independent, and respected in their own homes.

This Code of Ethics establishes the standards of integrity, compliance, and professional conduct expected of all employees, contractors, officers, and affiliated personnel of Homecare Providers, Inc. and its affiliated divisions.

1. Patient-Centered Care

Our first responsibility is to the patients and families we serve.

  • Deliver safe, high-quality, evidence-based care
  • Respect patient dignity, rights, privacy, and cultural preferences
  • Promote independence and improved quality of life
  • Follow physician orders and individualized care plans
  • Act in the best interest of the patient at all times

2. Regulatory Compliance

The Company complies with all applicable federal, state, and local laws governing home health services, including Medicare and Medicaid requirements, CMS Conditions of Participation, state licensure laws, HIPAA, the Anti-Kickback Statute, and other healthcare compliance requirements.

All workforce members must:

  • Perform duties lawfully and ethically
  • Avoid fraud, waste, and abuse
  • Accurately document all services provided
  • Cooperate fully with audits, surveys, and investigations

3. Privacy, Security & HIPAA Compliance

We are committed to protecting all patient information, including Protected Health Information (PHI).

  • Access only the minimum necessary information required to perform duties
  • Protect electronic systems, devices, passwords, and login credentials
  • Avoid discussing patient information in unsecured or public environments
  • Follow all EMR, WellSky, Paseva, and internal system security protocols
  • Never disclose patient information without proper authorization

Unauthorized disclosure or misuse of patient information may result in disciplinary action, up to and including termination.

4. Ethical Business Conduct & Referral Compliance

Homecare Providers, Inc. maintains the highest standards of integrity in all business, clinical, and referral relationships.

Strictly prohibited conduct includes:

  • Paying, offering, soliciting, or receiving anything of value in exchange for referrals
  • Kickbacks, bribes, improper incentives, or inducements
  • Misrepresentation of services, qualifications, or outcomes
  • Any conduct that could compromise patient choice or clinical judgment

All referral relationships must be transparent, compliant, clinically appropriate, and patient-focused.

5. Conflicts of Interest

Employees and affiliated personnel must avoid situations where personal interests conflict with Company or patient interests.

Potential conflicts may include:

  • Financial relationships with referral sources
  • Outside employment that interferes with Company duties
  • Personal gain from Company relationships or patient interactions
  • Use of Company resources for unauthorized personal benefit

Any actual or potential conflict must be disclosed to management immediately.

6. Workplace Standards & Professional Conduct

We are committed to maintaining a respectful, inclusive, and professional workplace.

  • Treat patients, families, coworkers, referral partners, and vendors with dignity and respect
  • Maintain professional boundaries with patients and families
  • Avoid discrimination, harassment, intimidation, or retaliation of any kind
  • Follow attendance, punctuality, communication, and performance expectations
  • Represent the Company professionally at all times

7. Patient Safety & Clinical Quality

Patient safety is a non-negotiable priority.

  • Follow all clinical protocols, care plans, and standards of care
  • Report incidents, errors, missed visits, and near misses immediately
  • Escalate changes in patient condition promptly
  • Participate in QAPI and quality improvement initiatives
  • Maintain accurate, timely communication with supervisors and care teams

8. Abuse, Neglect & Mandatory Reporting

All workforce members have a duty to protect patients and report concerns promptly.

Employees must immediately report:

  • Suspected abuse, neglect, or exploitation
  • Unsafe home environments
  • Patient complaints or grievances
  • Any condition that may jeopardize patient safety
  • Any conduct that violates patient rights

Failure to report may result in disciplinary action and may have legal or regulatory consequences.

9. Documentation & Billing Integrity

Accurate documentation is essential for patient care, billing integrity, and regulatory compliance.

  • Documentation must be timely, complete, accurate, and truthful
  • Records must reflect actual services provided
  • Documentation must meet Medicare, Medicaid, payer, and Company requirements
  • Records must never be falsified, altered improperly, or backdated
  • Billing must be supported by appropriate documentation and medical necessity

10. Reporting Concerns

Employees are encouraged and expected to report concerns in good faith.

Reportable concerns include:

  • Compliance violations
  • Fraud, waste, or abuse
  • Patient safety concerns
  • Ethical misconduct
  • Privacy or security breaches
  • Workplace misconduct or retaliation

Concerns may be reported to:

  • Immediate Supervisor
  • Regional Director
  • Human Resources
  • Compliance Officer

11. Non-Retaliation Policy

The Company strictly prohibits retaliation against anyone who reports a concern in good faith or participates in an investigation.

No employee will be punished, demoted, terminated, harassed, or otherwise treated adversely for making a good-faith report.

12. Compliance Officer

Compliance concerns may be directed to:

Compliance Officer
Homecare Providers, Inc.
Email: compliance@homecareforyou.com
Phone: 866-334-7777

13. Multi-State Compliance Statement

Because the Company operates in multiple states, employees must comply with applicable state-specific licensure laws, scope-of-practice requirements, documentation rules, visit requirements, and reporting obligations.

Where federal, state, payer, or Company requirements differ, employees must follow the stricter applicable standard.

14. Enforcement & Accountability

All employees and affiliated personnel are responsible for understanding and following this Code of Ethics.

Violations may result in:

  • Corrective action
  • Disciplinary action
  • Termination of employment or contract
  • Reporting to regulatory authorities when required

15. Closing Statement

At Homecare Providers, Inc., ethics is not simply a policy. It is the foundation of how we serve patients, support families, work with one another, and build trust in every community we serve.

We are committed to doing what is right — always.